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Hillside Veterinary Centre
116 Wareham Road
Corfe Mullen
Wimborne, Dorset, BH21 3LH
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Covid-19 Updates

Here you will find all the updates regarding our ways of working due to the Covid-19 Pandemic.

Please check back regularly for the most up-to-date information.

‼️  UPDATE - 12th JANUARY ‼️
 
As promised, here is an update regarding how we will be working at Hillside during this latest lockdown.
 
Whilst we strongly support the government’s ‘stay at home’ message, please know that we are still here to look after your pets.
We will not be reverting to the ‘emergency only’ ways of March last year but we will ask that any non-urgent appointments such as nail clips, weight checks etc can be postponed until the end of lockdown. If you are unsure whether your pet needs to be seen please do give us a call.
 
We WILL be taking appointments for vaccinations, whether those are first vaccinations or annual boosters so please do get in touch to book those in.
 
We continue to allow clients into the building and consultation room but, as with the last few months we ask that you:
 
• Wear a mask in the building (please let the reception team know when booking if you are exempt)
• Sanitise hands on arrival
• Remember that we have a maximum of 5 people allowed in the building at one time and there may be times that we need to ask you to kindly wait in your car or outside to support this. We would also ask that only one person brings your pet inside.
• Maintain a safe distance of 2m at all times
 
If you feel more comfortable remaining in your car or in the waiting room please do call us on arrival and we will be happy to come and collect your pet from you.
 
We follow public health guidelines and wear full PPE, not only around our clients but also around each other when we are unable to keep a safe distance. As much as we’d much rather you saw our faces properly, we know that by doing this we are doing the best for you and our colleagues. One day you will see our smiling faces again!
 
We understand how worrying and uncertain everything feels at the moment but where your pets are concerned you can rest assured that we are and will be here for you every step of the way.
 
The Hillside Team 

 
Here's a quick reminder or our covid-safe protocols:

• If you or a member of your household are displaying symptoms of Covid-19 (new continuous cough, high temperature or loss of sense of taste or smell) please call to cancel your appointment and rearrange for either the end of your isolation period or until you receive a negative test result. (if your appointment is an emergency please let the team know).

• Only one person to bring your pet into the building. This helps us keep no more than 5 clients in the building at one time. If we have reached capacity please don't be offended if we ask you to wait outside for a moment.

• Please wear a face covering at all times when inside the building. (If you have any concerns about this please mention when booking your appointment)

• Please use the hand sanitiser provided at the entrance before entering.

• Please use the floor markers within the practice to help adhere to social distancing.

• Our staff will be wearing PPE and we have screens on the reception desk. Don't panic though, we can still safely pass treats through to waiting dogs!
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